Refund and Return Policy

At Prestige Patterns, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund.

2. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at support@prestigepatterns.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the item to the address provided by our customer service team.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including:

• Customized or personalized rugs
• Items marked as final sale

5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.